HBL Jobs In Karachi 2021
Description HBL Jobs In Karachi 2021
Habib Bank Limited HBL has announced vacancies and looking for candidates for the positions of Product Performance Digital Channels based in Karachi
Available Positions
- Product Performance Digital Channels
Job Details
| Hiring Organization | HBL BANK |
| Job Title | Product Performance Digital Channels |
| Job Location | Karachi, Sindh |
| Education | Graduate | Masters |
| Experience | 5-7 Years |
| Total Vacancies | N/A |
| Posted Date | 06 |
| Last Date | 15 |
| Job Type | Full TIme |
| Job Alert WhatsApp Group | Click Here |
| Facebook Alert | Join Page |
Duties & Responsibilities
- Lead a Product Performance Management team
- Ensure that the functionality of all Digital Channels is monitored and that channel services are operational and operational.
- The emergence of unexpected breaks or technical service problems, immediately address IT / Ops
- Define and agree with all stakeholders in the SLA to find acceptable limits in terms of customer complaints on these channels.
- Come up with a monitoring system to bring customer complaints within an acceptable range.
- Work closely with DRU / CRU / Service Quality to monitor and track customer complaints and their timely correction within acceptable TATS.
- Work closely with all support teams to ensure that customer complaint are resolved in a timely manner.
- Collaborate closely with FRMU, legal, and other internal and external stakeholders e.g. BMP, SBP to ensure that customer fraud is within acceptable limits and is being dealt with.
- Plan and execute effective communication and awareness campaigns about fraud and any other issues/unemployment time.
- Tracking, monitoring and reporting of complaints and double fraud on senior management
- Work closely with the marketing communications marketing department, monitor customer sensitivity, customer voice and present feedback to management effectively.
- Review Internal Monitoring Service Reports and Customer Response Surveys and submit to management in a comprehensive manner.
- Consolidate and direct previous teams to respond to Apple play store/store comments and updates
- Training of former / call centre staff, FRMU, ADC IT & Ops on new products and services
- Prepare for the production of the Issues tracker and Crashlytics Tracker and liaise with the Dev and QA team to ensure that all issues are resolved.
- Ensure that the Digital Back Office office is fully equipped for Ops and support teams to manage operations.
- Ensure that Product Tutorials and FAQs are updated regularly on websites and other channels in partnership with Product Development Teams and Product Growth Team / Team
- Ensure that performance failures remain within acceptable standards and are properly considered by ADC IT / Ops and development teams.
- Identify thematic issues in customer feedback and emotions and work with product development to fix and resolve them timeously.
Eligibility Criteria
Education
- Graduate/Master’s Degree from a reputable institute.
Experience
- 5 – 7+ years of experience in performance management of digital channels
- Team Lead experience of 2 – 3+ years
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