MCB Bank Jobs 2021

Duties & Responsibilities

The role is responsible for answering incoming calls from customers related to their queries and requests, handling complaints, troubleshoot problems and providing information.

• Answer incoming customer phone calls and take appropriate action for each call.
• Perform basic account maintenance activities to resolve customer issues in line with the bank’s policies and procedures
• To ensure that the highest level of customer care is delivered and all problem incidences are highlighted and reported.
• Achieve established standards for call handling quality, accuracy and productivity
• Capture customer’s query/request/complaint as per bank’s standard operating procedures
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company
• Ensure compliance with all company/client policies, procedures and practices

Eligibility Criteria

Education

• Bachelors

Experience

• Fresh or
• 1-2 years of relevant experience

Skills & Expertise

• Stress Management
• Skills Effective Listening Skills
• Good Communication Skills

General Instructions

• Job Shifts: Morning / Evening / Night (evening and night shifts not applicable to female staff)
• Note: Please provide your updated contact details i.e. Name address, phone No, and email address etc. for future correspondence.Please keep visiting your email Inbox for further updates
• Only short listed candidates will be intimated through Calls / SMS / e-mail for interviews

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