|Hiring Organization||MCB BANK|
|Job Title||CONTACT CENTER EXECUTIVE|
|Job Location||Karachi, Sindh & Lahore, Punjab|
|Experience||Fresh(Fresh or 1-2 years of relevant experience)|
|Job Type||Full Time|
|Job Alert WhatsApp Group||Click Here|
|Facebook Alert||Join Page|
Description Latest MCB Bank Jobs In Pakistan 2022
Applications are being invited for Latest MCB Bank Jobs In Pakistan 2022 in Muslim Commercial Bank (MCB) for the position of CONTACT CENTER EXECUTIVE based in Lahore & Karachi.
Duties & Description
The role is responsible for answering incoming calls from customers related to their queries and requests, handling complaints, troubleshoot problems and providing information.
- Answer incoming customer calls and take appropriate action on each call.
- Perform basic account repair tasks to resolve customer issues in accordance with banking policies and procedures
- Ensuring that a high level of customer care is delivered and all incidents of problems are highlighted and reported.
- Reach the standard of call quality, accuracy and productivity
- Take customer question / request / complaint according to standard banking procedures
- Maintain customer satisfaction ratings based on clear company terms
- Ensure compliance with all company / client policies, procedures and procedures
- A positive attitude, aimed at the goal and the team player
- Job Shifts: Morning / Evening / Night (evening and night shifts not applicable to female staff)
- Fresh(Fresh or 1-2 years of relevant experience)
- Please provide your updated contact details i.e. Name address, phone No, email address etc. for future correspondence.
- Please keep visiting your email inbox for further updates
- Only short listed candidates will be intimated through Calls / SMS / e-mail for interviews
Skills & Expertise
- Stress Management Skills
- Effective Listening Skills
- Good Communication Skills